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Terms and conditions of Discount Québec Long terme

Terms and Conditions

TERMS AND CONDITIONS – PRE-PAYMENT ONLINE


Bank cards

 

  • For prepayments made online, we do not accept debit cards, prepaid cards, gift cards, or Discount dollars.
  • A major credit card must be used to prepay online. At this time we accept American Express, MasterCard, and Visa.
  • Once your booking is confirmed, the amount in your reservation summary will be charged to the credit card used for the prepayment.
  • The credit card used to book online does not have to be the same as the one you present at the rental counter when you collect your vehicle. If you use a different card, any additional fees not included in the prepaid amount (optional extras, equipment, gas, tolls, damage, etc.) will be billed to the credit card you present at the location when picking up your vehicle.
  • Even if you pay online, you still have to show a valid major credit card in your name with sufficient available credit (at least $500). The credit card and driver’s licence presented at the location must be in the same name.


Rates – Terms and Conditions


When you book online, your rate (including taxes and government fees) is set according to the following rental criteria, as selected by you:

  • Location
  • Type/category of vehicle
  • Pick-up and return dates
  • Pick-up and return times
  • Driver age (young driver surcharge applies for drivers ages 21 to 24)
  • Promotional code, if applicable
  • Payment type (online or at the location)
  • Options selected 

Prepaid rates can be combined with certain promotional offers, but certain terms and conditions apply depending on your selections (location, vehicle type, vehicle category, pick-up and return dates, pick-up and return times, driver age, type of promotional code, customer type [Discount Plus member or not]).
 

Change and cancellation policy


Keep your confirmation number as you will need it to change or cancel your booking or request a reimbursement of no-show fees. All changes to a prepaid reservation must be made on the discountquebec.com website under the “Modify/Cancel my reservation” tab.
 
If you want to make a change to one or more of the criteria below, for any reason, your rental rate will change.

  • Location
  • Type/category of vehicle
  • Pick-up and return dates
  • Pick-up and return times
  • Driver age
  • Promotional code, if applicable
  • Payment type (online or at the location)
  • Options selected 

If you change a prepaid reservation at least 24 hours before pick-up, the rate will change as follows:

  • If the new rate is lower than your initial reservation, we will refund the difference. Please note that this takes five to ten business days to process.
  • If the new rate is higher than your initial reservation, in some cases you can pay the difference online. Otherwise, you can pay at the location. 

Whenever you make changes to a prepaid reservation on our website, we will ask you for a valid credit card number. The card must be the same one used for the reservation. If you want to use a different card, you must cancel the initial reservation (see the cancellation terms and conditions) and make a new one.
 
If you cannot pay your prepayment balance online or if you choose to pay in person, you must pay the amount due at the location.
 
Please note that any changes made less than 24 hours before you pick up your vehicle must be done through our call centre (1-844-562-2886).
 
If you cancel a prepaid reservation at least 24 hours before the pick-up time, the full prepaid amount will be refunded.
 
If you cancel your reservation less than 24 hours before pick-up time, you will not receive a refund.
 
If your reservation is not cancelled and you do not pick up the vehicle at the agreed time, the full rental amount will be charged and you will not receive a refund.
 
You will not receive a refund or credit for rental days you did not use or for returning the vehicle earlier than the time indicated on your reservation.
 
All refunds will be credited to the card used for your prepaid reservation.
 
We reserve the right to cancel a reservation at any time with notice, only when justified, such as in the event of force majeure affecting vehicle availability, breach of a rental agreement by you, including failure to pay any balance due for rentals, harassment or other abusive behaviour towards employees and customers of Discount Car and Truck Rentals, its affiliated companies, dealers, and franchise holders, or fraudulent activity by you. For this purpose, force majeure is defined as storms or meteorological conditions, earthquakes, floods, war and armed conflict, transportation strikes, or other events or conditions outside the control of Discount Car and Truck Rentals that lead to vehicles being in short supply or unavailable at the rental location indicated on the reservation or that make it impossible to deliver the vehicle at pick-up. For a cancellation such as this, the total amount of your reservation will be refunded.
 

GENERAL CONDITIONS FOR RESERVATIONS AND RENTALS


All rentals are subject to the terms and conditions in force at Discount Car and Truck Rentals and specified in the rental agreement. These terms and conditions come into effect as soon as the vehicle is picked up.
 
The vehicle will be held beyond the specified pick-up time according to the policy in place at the location. We cannot guarantee your vehicle will be available if you arrive late or early.
 
By prepaying for your reservation, you declare that you comply with the standard requirements regarding age, driver’s licence, vehicle coverage, and credit card, set out herein, namely:
 
Vehicles are subject to age requirements. Therefore, you must specify your true age when making a reservation. Furthermore, surcharges apply for young drivers between the ages of 21 and 24.
Renters must have a valid driver’s licence for the type of vehicle selected and their licence must remain valid for the entire rental period, not just at pick-up.
Renters must present a valid major credit card in their name, with an available balance of at least $500 at the time of pick-up. The card must remain valid for the entire rental period.
Anyone who rents or operates a Discount Car and Truck Rentals vehicle must have acceptable insurance coverage for as long as the vehicle remains in their custody and control. 
Prepaid reservations cannot be made less than 24 hours before the specified pick-up time.
 
Prepaid reservations are only available at participating locations.
 
A prepaid reservation is not a vehicle rental agreement. The rental agreement between Discount Car and Truck Rentals and you for the use of the vehicle during the rental period will be entered into only at the time you pick up the vehicle at the location in question and will be executed by the Discount Car and Truck Rentals location in question. The rental agreement is subject to the standard terms in force at the time and place of the rental and is governed by the laws of the rental location.

The price quoted is only valid for the original period of the rental. Any modifications or changes to the date in and/or date out may result in a rate change.

All rates quoted are for licensed drivers aged 25 and over holding a valid driver’s license. A valid Credit Card in the driver’s name with an available balance of $500 or more is required when picking up the vehicle. All rentals are subject to a $500 credit card preauthorization upon arrival at locations. Debit cards or prepaid credit cards are excluded as a form of deposit on all rentals but are acceptable form of payment. 

All rentals are subject to a $500 credit card preauthorization upon arrival at locations. Debit cards or prepaid credit cards are excluded as a form of deposit on all rentals but are acceptable form of payment.

Any and all person(s) renting/operating vehicles from Discount Car & Truck Rentals must provide suitable coverage in accordance with the signed rental agreement while the vehicle is within their personal care and control.

Additional renting requirements may exist depending on where you are reserving your vehicle. Please confirm with the location directly if you have any questions regarding our renting requirements.

Discount Car & Truck Rentals will deal with any protest relating to pricing errors. A Reservation is validated by the reservation code received by email in the reservation confirmation. When a reservation is modified, a new reservation code will validate the reservation. An email is sent every time a modification is made.
 

PROTECTIONS CONDITIONS


A Discount protection or a proof of insurance is MANDATORY to rent this vehicle. It will be requested at the branch before taking possession of the vehicle in case of damage. 

Only the protections issued by your credit card or proof of coverage by your car insurance company like the "endorsement 27" will be accepted. 
Note that to take advantage of the protections issued by your credit card, you must use the same card to make the payment. The card must be in the same name as the driver of the reserved vehicle. The "endorsement 27" of an insurance company is only applicable to the holder of the insurance policy presented.


DATA PROTECTION AND PRIVACY

 
The collection, use, and retention of information, including personally identifiable information, provided in connection with payments for our products and services, or to participate in our programs, whether directly by you or on your behalf through a payment service, are subject to our privacy policy.

Please read our Privacy Policy carefully.

 

Droits d’auteur

Les droits d’auteur et de propriété intellectuelle du site Discount et tous les contenus du site restent la propriété de Discount à moins qu’ils n’appartiennent à des tiers. Le nom Discount ainsi que toutes les marques déposées par Discount (logos, graphismes) appartiennent à la société.

L’utilisateur n’a aucun droit ni licence d’utilisation de quelque marque que ce soit et l’utilisateur accepte de ne pas modifier, louer, prêter, vendre, distribuer ou créer des oeuvres dérivées basées sur le contenu du site Discount et les produits et services offerts sur notre site.

Toute reproduction ou représentation intégrale ou partielle des pages ou encore des données est formellement interdite et signifie sans notre accord une contrefaçon. Seules les copies faites à titre d’information et exclusivement pour un usage strictement privé sont autorisées.

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  • Sales
Discount Québec Long terme
9500, Boul. Henri-Bourassa Ouest, Montréal
QC, H4S 1N8
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